See every case in one place, with its status, priority and assignee. You know right away where your team should start.
See all your sites in one place, with their connection status, open cases and new activity. You know right away which buildings need attention.
Care goes through the installation's data in moments. The technician adds their experience, decides on the next step and keeps track of the whole case.
The technician brings field experience and knowledge of the installation. Care goes through the configuration, history and available data in moments. Together they reach a diagnosis faster.
Care helps pin down the cause. The technician chooses the best next step.
The technician approves and applies the fix without a site visit.
The customer handles the necessary step at home, following your instructions.
The technician already knows what to check and what to bring.
Care connects documentation, configuration, change history, live data and diagnostic records. The technician can verify what is really happening in the building and decide on the next step.
Device documentation, earlier cases and proven service procedures in one place. The technician quickly finds out whether the team has handled a similar situation before and what helped then.
Care finds a similar case with the same combination of devices and recommends what to check first.
Care compares program versions and shows what changed in the installation. The technician can trace whether the problem appeared after a specific change.
Comparing configurations shows that the last upload removed the link between the button and the lighting circuit.
Care knows how rooms, devices and rules relate to each other. The technician sees how the parts are connected, even when the cause shows up somewhere other than the symptom.
Care follows the path from the sensor through the lighting scene to the switch-off condition and shows where to look.
Care puts live values and events into the context of the program. The technician sees which conditions apply right now and what is blocking the expected behaviour.
Care shows the target temperature and an active “window open” signal that is blocking the heating.
Diagnostic records help trace the path from a symptom to its likely cause. The technician also sees events that the everyday building controls don't show.
Care finds restarts in the log before the outage and shows the technician what to measure on site.
A proposed change can be verified against past events or in a simulation before it goes live. The technician approves the change and can follow the result afterwards.
Care proposes a rule change, verifies it against earlier events and presents it to the technician for approval.
General-purpose AI works from what you describe to it. Care works with the program of the specific building, live data, diagnostics and service history. The technician sees what the answer is based on and can decide on the next step.
The app carries your logo and colours. Your customers recognise your brand, and your team gets Care's tools for looking after their buildings.
Leave us your details and tell us a little about the buildings you manage. We'll get in touch, talk through your needs and agree how you can join the beta.
